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The product I want is out of stock.
New items can sell out quickly, but we may get more soon! We usually restock popular items within 1 to 2 weeks.

How do I replace my Sonix screen protector?

We have a No Hassle Replacement Process! For specific details, go to the Screen Protector Replacement Policy section on our Warranty page.

Do your sunnies have UVB/UVA protection? 

Yes, they do!

How do I install and remove a Sonix phone case?
Step 1: Insert top of phone into the case. 
Step 2: Insert the rest of the phone into the case making sure that the buttons and port holes are aligned. 
Step 3: To remove, push phone out through camera hole.

Do you manufacture cases for other brands?
Yes we do! Reach out to for more info.

How can I remove stains from the rubber sides of my case?
The rubber sides may become discolored when exposed to heat, dirt, or dyes. You may try cleaning it with warm, soapy water and a soft cloth after removing it from the phone.

Do you guys make custom cases/designs? 
We do not make custom cases at this time.

The side buttons on my case fell/got lost etc. Are they replaceable?
The side/volume buttons are fully replaceable. You put the buttons by pushing in the smaller side of the button into the hole where your lock button is located. The button should then be secure and stay in place!

What is the California Proposition 65 warning?
The Prop 65 advisement states:

WARNING: Certain products sold here can expose you to chemicals including di(2-ethylhexyl)phthalate (DEHP), diisononyl phthalate (DINP), bisphenol-A (BPA), cadmium, and lead or lead compounds, which are known to the State of California to cause cancer or birth defects or other reproductive harm. For more information, go to

Here at Sonix, we proudly adhere to California's regulations ensuring we display this notice as required. However, this doesn't mean our products are anything less than safe and fabulous. Sonix has been manufacturing phone cases and tech accessories since 2010, so rest assured we prioritize your safety above all else. Although Prop 65 standards are some of the most stringent around, we've got you covered with products that meet or exceed similar federal regulations. We want you to stay informed, so while we encourage caution, please remember that a Prop 65 warning does not imply that Sonix products are unsafe to own or use.



How much is shipping in the U.S.?
We provide free standard shipping on all US orders over $35. Expedited shipping is available.

Do you ship internationally and how much does that cost?
Yes we do! Check out our list of countries we ship to here. Shipping is FREE to Canada on orders $50 and up. Shipping is FREE to the rest of the world (where Sonix ships) on orders $60 and up. International orders will also be subject to duties and taxes payable to their country’s customs office. Shipping fee does not include duties and taxes. 

How long does it take to ship after I place my order?
Orders are shipped within 2-3 business days after an order is placed (excluding holidays). Our warehouses are closed on weekends. After your order is placed, please allow 5-10 business days to receive your order within the United States. For International orders, please allow 7-21 business days.

How can I track my package?  Tracking information is sent to your email. Please make sure to check tracking information on your order daily with the tracking number that was provided. Please note, due to COVID-19, there are delays in shipping that we cannot control and some carriers tracking info may not be updated as frequently.

How long does it take for my order to be delivered? 
Orders shipped through standard free shipping can take 7-10 business days to be delivered. Orders shipped through expedited shipping can vary depending on the type of service you select during checkout. Orders shipped through standard international free shipping can take 7-21 business days (not including customs delays). Orders shipped through international expedited shipping can take 5-10 business days (not including customs delays).



I placed an order. When will I receive an email confirmation?
As soon as your order is placed, you should receive an email confirmation. If for some reason, you did not receive an email, contact us at 

I placed an order. How long does it take to process my order?
Once you place your order, please allow up to 1-2 business days for your order to be processed.

Where can I find tracking info for my order? 

Tracking information is sent along with your email confirmation. Please make sure to check tracking information on your order daily with the tracking number that was provided. Please note UPS/FedEx tracking updates can take 24-48 hours to become available. If you could not locate an email confirmation in your inbox or spam folder, an email address was probably not entered when placing the order. Please contact for tracking information.

Issue with your order?
Please contact customer service within 2-3 days for any issues after your order is delivered. For any orders 21 business days past delivery date, the order will be reshipped at the expense of the customer ($5).

How can I cancel or make a change to an order? 
Please contact immediately if you wish to cancel or request any changes to your order. However, we will not be able to cancel or adjust any orders once they’ve been shipped. Please note: our customer service hours are from 7am PST to 4pm PST, Monday - Friday.


Returns, Exchanges, Warranty

Do you offer any type of warranty? 
Yes. You can read our warranty information here.

What is your return policy for your products? 
You can read about our return policies here.

Can I return sale items?
No - sale items are final sale. No exchange or returns will be honored.

I received my order and ordered the wrong product, what steps do I have to take to exchange for the correct size/design?
Use our Return Center. 

Does the warranty only cover to replace the case for the same design or can I choose a different design? 
Our warranty covers replacements for the same design only. However if we no longer have the same design in stock, our team can exchange for a different design of equal value. 

What type of damage does the warranty cover for phone cases? The warranty covers defects in materials and craftsmanship. The warranty does not cover normal wear and tear and does not cover damage caused from handling the product outside of normal use. Some cases (eg. leather, patent, Swarovski) are hand made and will require more care due to the nature of their materials. Although our cases are drop test certified to protect your phone, damages incurred to your case from impacts and scratches will not be covered under warranty. You can read more about our warranty information here.

My phone broke with the case on, will you cover repair fees under warranty? 
Unfortunately, our warranty only covers our products. More info on our return policies can be found here. 

Do I need a copy of the receipt in order to process my claim?
Yes, we require a copy of the receipt or similar proof of purchase.

How long does it take to receive my money back on my credit card? Will I be notified?
Once our team completes your refund, you will receive a credit memo. This email is to notify you that our team completed the refund. Please note the funds can take 3-5 business days to become available in your account.

If I purchased this “product" from another retailer (not or our Amazon store) am I still eligible to receive a replacement under warranty?
Our products are covered under warranty as long as you have proof of purchase.  Please note we only process warranty claims for items purchased from Authorized Retailers at full price.

How long does it take to process a warranty claim?
Warranty claims are processed in 1-2 business days. 



I cannot place an order on the site, is there an alternative way to place my order?
If you are having trouble placing an order through a desktop or mobile device, please email Unfortunately we do not take orders over the phone.

What forms of payment do you accept?
Paypal, Klarna*,  debit, or credit card.

*Monthly financing through Klarna issued by WebBank, member FDIC. 


I would love to review Sonix product for my blog/vlog/etc. Who do I go to? 

Who do I contact for press opportunities?
Please contact us at for all press opportunities.

I am looking to use Sonix products in tv/film/print/digital for content? 

Do you manufacture cases for other brands?
Yes we do! Please contact for more info.

I am an influencer who wants to shoot content in exchange for product.


I am a brand wanting to do a social media collaboration or giveaway.



I am interested in selling Sonix products in my store(s). How do I find out more?
Email us at for all wholesale and stocking inquiries.



Do you have any current job opportunities? 
Sonix is always accepting resumés! Please don't hesitate to drop us a line— we'd love to hear from you. Please submit your resume, cover letter, and any other applicable information to

Online Competitions


From time to time Sonix may run promotions on Instagram and/or Facebook. Each individual promotion will be announced via an Instagram post, the Sonix page on Facebook and/or other call-to-action (each, a “Promotion Posting”) and will be subject to these Official Rules and Regulations, unless otherwise specified. A Promotion Posting will include how to enter, the entry deadline and the prize(s). All information contained in a Promotion Posting is incorporated herein by reference.

Eligibility: Open Only to Legal Residents of the fifty (50) United States and The District Of Columbia and Puerto Rico, 18 years of age or older (unless otherwise specified in the promotion posting). Void where prohibited by law. Employees (and their immediate families (parent, child, spouse or sibling and their respective spouses, regardless of where they reside) and those living in their same households, whether or not related) of Sonix (“Sponsor”), its parent, affiliates, subsidiaries and advertising and promotion agencies are not eligible to enter or win. By participating, entrants agree to be bound by these Official Rules and the decisions of the Sponsor, which are binding and final on matters relating tothis promotion. Promotion is subject to all applicable federal, state and local laws.

To enter: Follow the directions provided in the Promotion Posting to enter the applicable promotion. All entries must be received by the date and time indicated in the Promotion Posting to be eligible. Limit one (1) entry per person/Instagram account per entry period for an applicable promotion. Multiple entries received from any person/Instagram account will be void. Entries generated by script, macro or other automated means or by any means which subvert the entry process are void. All entries become the property of Sponsor and will not be acknowledged.

Drawing: Potential winner(s) will be selected in a random drawing held on or about the week following the end of the entry period for the applicable promotion from all eligible entries received. Potential winner(s) will be notified via direct message with instructions on how to claim the prize. Potential winner(s) must respond to prize notification within the time period indicated. Potential winner(s) may be required to execute and return an affidavit of eligibility, a liability release and, where lawful, a publicity release within seven (7) days of date of issuance. If such documents are not returned within the specified time period, prize notification is returned as undeliverable, or a potential winner is not in compliance with these rules, prize will be forfeited and, at Sponsor’s discretion, an alternate winner selected. If a potential winner is at least 18 but still considered a minor in his/her jurisdiction of residence, prize may be awarded in the name of his/her parent or legal guardian who will be responsible for fulfilling all requirements imposed on winner(s) set forth herein.

Prize(s): The prize(s) will be set forth in the Promotion Posting. All prizes will be valued at under $600. Prizes are awarded “as is” with no warranty or guarantee, either express or implied. Winners may not substitute, assign or transfer prize or redeem prize for cash, but Sponsor reserves the right, at its sole discretion, to substitute prize (or portion thereof) with one of comparable or greater value. Winners are responsible for all applicable federal, state and local taxes, if any, as well as any other costs and expenses associated with prize acceptance and use not specified herein as being provided. Additional restrictions may apply to acceptance and/or use of a specific prize, depending on the nature of that prize. No more than the number of prizes stated in the Promotion Posting will be awarded. All prize details are at Sponsor’s sole discretion.

Odds: Odds of winning depend on the number of eligible entries received.  General Conditions: Sponsor, its parent, affiliates, subsidiaries and advertising and promotion agencies and all of their respective officers, directors, employees, representatives and agents (collectively, “Released Parties”) are not responsible for lost, late, incomplete, inaccurate, stolen, misdirected, undelivered or garbled entries, Instagram posts or emails; or for lost, interrupted or unavailable network, server, Internet Service Provider (ISP), website, or other connections, availability or accessibility or miscommunications or failed computer, satellite, telephone or cable transmissions, lines, or technical failure or jumbled, scrambled, delayed, or misdirected transmissions or computer hardware or software malfunctions, failures or difficulties, or other errors or difficulties of any kind whether human, mechanical, electronic, computer, network, typographical, printing or otherwise relating to or in connection with the promotion, including, without limitation, errors or difficulties which may occur in connection with the administration of the promotion, the processing of entries, the announcement of the prizes or in any promotion-related materials. Released Parties are also not responsible for any incorrect or inaccurate information, whether caused by site users, tampering, hacking, or by any equipment or programming associated with or utilized in the promotion. Released Parties are not responsible for injury or damage to participants' or to any other person's computer related to or resulting from participating in this promotion or downloading materials from or use of the web site. Persons who tamper with or abuse any aspect of the promotion or website or who are in violation of these Official Rules, as solely determined by Sponsor, will be disqualified and all associated entries will be void. Should any portion of the promotion be, in Sponsor’s sole opinion, compromised by virus, worms, bugs, non-authorized human intervention or other causes which, in the sole opinion of the Sponsor, corrupt or impair the administration, security, fairness or proper play, or submission of entries, Sponsor reserves the right at its sole discretion to suspend, modify or terminate the promotion and, if terminated, at its discretion, select the potential winners from all eligible, non-suspect entries received prior to action taken or as otherwise deemed fair and appropriate by Sponsor. Entrants, by participating, agree that Released Parties will have no liability whatsoever for, and shall be held harmless by entrants against, any liability, for any injuries, losses or damages of any kind, including death, to persons, or property resulting in whole or in part, directly or indirectly, from acceptance, possession, misuse or use of any prize or participation in this promotion. Each winner, by acceptance of prize, except where legally prohibited, grants permission for Sponsor and its designees to use his/her name, Instagram name, address (city and state), photograph, voice and/or other likeness and prize information for advertising, trade and promotional purposes without further compensation, in all media now known or hereafter discovered, worldwide in perpetuity, without notice or review or approval. In the event of a dispute regarding entries received from multiple users having the same e-mail account, the authorized subscriber of the e-mail account at the time of entry will be deemed to be the entrant and must comply with these rules. Authorized account subscriber is the natural person who is assigned the e-mail address by the Internet Service Provider (ISP), on-line service provider, or other organization responsible for assigning e-mail addresses.

Winner(s) LIST: The name(s) of the winner(s) for a specific promotion will be contacted following the drawing. To obtain a copy of the winner's name or a copy of these Official Rules, mail your request along with a stamped, self-addressed envelope to: CA Creative, 37 West 20th Street, Suite 1004, New York, NY 10011Sponsor: CA Creative, 37 West 20th Street, Suite 1004, New York, NY 10011. The promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram or Facebook.

ReSonix Program

The ReSonix Program was created to encourage the reduction of waste, while giving our loyal customers an incentive to donate pre-loved cases for a second life.

1.) Donate your pre-loved case (in good, usable condition) to a local Goodwill, Salvation Army or any charitable non-profit organization.
2.) Take a photo of the case and the receipt for the donation and send it to
3.) Our support team will send you a one-time use discount code for 30% off your next case purchase.


  • Each donation receipt will receive ONE promo code for a ONE time case purchase per customer
  • Two donation receipts will be accepted throughout the year. A new code will be generated every 6 months starting 1/27/20.
  • Code applies to one phone case only. However, other items may be in the cart to qualify for free shipping.
  • Cannot be combined with other offers and discounts
  • Donation receipt must be from 1/27/20 and on (donations prior to 1/27/20 will not be accepted.

How-to Steps: Beyond UV+O3 Sanitizing Box

  • Green at initial power on
  • Red during sanitization process
  • Green light when sanitization finishes for 1 minute
  • LED off afterwards