FAQ's

Products

The product I want is out of stock.
New items can sell out quickly, but we may get more soon! We usually restock popular items within 1 to 2 weeks.

Do your sunnies have UVB/UVA protection? 
Yes, they are!

How do I install and remove a Sonix phone case?
Step 1: Insert top of phone into the case. 
Step 2: insert the rest of the phone into the case making sure that the buttons and port holes are aligned. 
Step 3: To remove, push phone out through camera hole.

Do you manufacture cases for other brands?
Yes we do! Reach out to support@shopsonix.com for more info.

How can I remove stains from the rubber sides of my case?
The rubber sides may become discolored when exposed to heat, dirt, or dyes.  You may try cleaning it with warm, soapy water and a soft cloth after removing it from the phone.

Do you guys make custom cases/designs? 
We do not make custom cases at this time.

The side buttons on my case fell/got lost etc. Are they replaceable?
The side/volume buttons are fully replaceable. You put the buttons by pushing in the smaller side of the button into the hole where your lock button is located. The button should then be secure and stay in place. 

Is Sonix product sold in stores?
Yes! We are sold internationally in select Nordstroms, Urban Outfitters, Bloomingdales, Madewell, Anthropologie, and more. Reach out to support@shopsonix.com for a store nearest you!

 

Shipping

How much is shipping in the U.S.?
We provide free standard shipping for all US orders.

Do you ship internationally and how much does that cost?
Yes we do! Check out our list of countries we ship to here. International shipping is $10 at check-out. International orders will also be subject to duties and taxes payable to their country’s customs office.

How long does it take to ship after I place my order?
Orders are shipped within 1-2 business days after an order is placed. Please note orders placed on Friday will be shipped on Monday. Our offices are closed on weekends. After your order is placed, please allow up to 10 business days to receive your order in the US. International shipments may take longer.

How can I track my package?  Tracking information is sent along with your email confirmation. Please make sure to check tracking information on your order daily with the tracking number that was provided. If you cannot locate your tracking info in your shipping confirmation email, please contact support@shopsonix.com

 

Orders

I placed an order. When will I receive an email confirmation?
As soon as your order is placed, you should receive an email confirmation. If for some reason, you did not receive an email, contact us at support@shopsonix.com. 

I placed an order. How long does it take to process my order?
Once you place your order, please allow up to 1-2 business days for your order to be processed.

How long does it take for my order to be delivered?
Orders shipped through standard free shipping can take 5-10 business days to be delivered. Orders shipped through expedited shipping can vary depending on the type of service you select during checkout.

Where can I find tracking info for my order? 
Tracking information is sent along with your email confirmation. Please make sure to check tracking information on your order daily with the tracking number that was provided. Please note UPS/FedEx tracking updates can take 24-48 hours to become available. If you could not locate an email confirmation in your inbox or spam folder, an email address was probably not entered when placing the order. Please contact support@shopsonix.com for tracking information.

How can I cancel or make a change to an order? 
Please contact support@shopsonix.com immediately if you wish to cancel or request any changes to your order. However, we will not be able to cancel or adjust any orders once they’ve been shipped. 

 

Returns and Exchanges

Do you offer any type of warranty? 
Yes. You can read our warranty information here.

What is your return policy for your products? 
You can read about our return policies here.

I received my order and ordered the wrong product, what steps do I have to take to exchange for the correct size/design?
You can read about our the steps to return here (bottom of page).

Does the warranty only cover to replace the case for the same design or can I choose a different design? 
Our warranty covers replacements for the same design only. However if we no longer have the same design in stock, our team can exchange for a different design of equal value. 

My phone broke with the case on, will you cover repair fees under warranty? 
Unfortunately, our warranty only covers our products. More info on our return policies can be found here. 

Do I need a copy of the receipt in order to process my claim?
Yes, we require a copy of the receipt or similar proof of purchase.

How long does it take to receive my money back on my credit card? Will I be notified?
Once our team completes your refund, you will receive a credit memo. This email is to notify you that our team completed the refund. Please note the funds can take 3-5 business days to become available in your account.

If I purchased this “product" from another retailer (not shopsonix.com or our Amazon store) am I still eligible to receive a replacement under warranty?
Our products are covered under warranty as long as you have proof of purchase.  Please note we only process warranty claims for items purchased from Authorized Retailers at full price.

How long does it take to process a warranty claim?
Warranty claims are processed in 1-2 business days. 

 

Billing

I cannot place an order on the site, is there an alternative way to place my order?
If you are having trouble placing an order through a desktop or mobile device, please email support@shopsonix.com. Unfortunately we do not take orders over the phone.

What forms of payment do you accept?
Paypal, debit, or credit card.


Partnerships

I would love to review Sonix product for my blog/vlog/etc. Who do I go to? 
Email press@shopsonix.com
 

Who do I contact for press opportunities?
Please contact us at press@shopsonix.com for all press opportunities.

I am looking to use Sonix products in tv/film/print/digital for content? 
Email press@shopsonix.com

Do you manufacture cases for other brands?
Yes we do! Please contact support@shopsonix.com for more info.

I am an influencer who wants to shoot content in exchange for product.

Email media@shopsonix.com

I am a brand wanting to do a social media collab or giveaway.
Email media@shopsonix.com

 

Wholesale 

I am interested in selling Sonix products in my store(s). How do I find out more?
Click here to apply for a wholesale account or email us at wholesale@shopsonix.com for all wholesale and stocking inquiries.

 

Careers

Do you have any current job opportunities? 
Sonix is always accepting resumés! Please don't hesitate to drop us a line— we'd love to hear from you. Please submit your resume, cover letter, and any other applicable information to careers@shopsonix.com.
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