30 Day “No Questions Asked” Return Policy
Products: Only Products directly from Shopsonix.com or directly from Shop Sonix on Amazon.com
Warranty Period: From date of purchase - day 30
Policy and Applicability: Only Products directly from Shopsonix.com or directly from Shop Sonix on Amazon.com
Remedy: Product will be replaced or exchanged with a product of equal value or a refund of the purchase price. The customer is responsible for return shipping and handling costs as well as $9.99 in reshipment costs if a replacement product is sent. Proof of purchase required.
**For returns that exceed 30 Days please see Warranty page**
1) Email us for warranty claim form at firstname.lastname@example.org
2) After you receive warranty claim form, please fill out with your address filled in clearly
3) Please package warranty claim form, copy of the original receipt and product in its original retail packaging securely in a box or padded envelop and send with tracking.
4) Please return your product for examination at:
Lenntek Warranty Services
1610 Lockness Place
Torrance, CA 90501
Please Note: We won’t be able to process or ship back your package if your return package is incomplete. We typically send out the replacement in 2 to 3 business days after receiving your return.
*Lenntek reserves the right to change these policies without notice.
International Returns - Shipping
Please follow the instructions on the return form included in your package. We do not provide a pre-paid shipping label for International orders. Please return items to the address listed on the return form. Please note: unfortunately we cannot refund duties, taxes or shipping charges.
Please allow 1-2 weeks for your return to be received and processed.